Return Policy
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Return Policy
At Jimmy Island, we want you to enjoy your holiday shirts to the fullest! If you’re unsatisfied with your purchase, we’re here to make it right.
Eligibility for Returns
- Items can be returned within 30 days of delivery.
- Products must be in new, unworn, and unwashed condition with original tags and packaging.
- Customized or final sale items are not eligible for return.
How to Process a Return
- Contact our customer service team at service@jimmyisland.com with your order number and a brief description of the issue.
- Once your return request is approved, we will provide you with a return shipping address and detailed instructions.
- Ship the item(s) back to us using a trackable shipping method.
Refunds
- Refunds will be issued to the original payment method once the returned item is inspected and approved.
- Please allow 7–10 business days for the refund to be processed after the item is received.
Exchanges
- If you need a different size or style, please place a new order and initiate a return for the original item.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
Damaged or Defective Items
- If you received a damaged or defective item, please contact us at service@jimmyisland.com within 7 days of delivery for a replacement or refund.
Questions?
If you have any questions about our return policy, please don’t hesitate to reach out to us at service@jimmyisland.com